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I suspect it is the Times font because that particular font is in all the affected documents and I've read at least one case where a person had this problem with that particular font. When I refer to up-converting documents I refer to the process of taking these old documents and putting them in. Later, with Office 2007, Microsoft moved to the. doc files, that were saved in word 97-2003 readable formats. Our business has been around a long while so we've got many old. This happens across all copies of Word 2016 deployed in my environment. Here's the exact error in the event viewer all users receive: I've yet to find a workable solution through my googling around, and I was wondering if anyone in our community had experienced this before and came up with a solution. Ideally, I'd like to get Word 2016 to the point it can open these beasties and up-convert them itself. This isn't a really great solution though, because I have no way of knowing how many documents we have on our network that were saved in this old format, and I'm already getting numerous requests to up-convert documents one by one. docx then 2016 users can open it just fine. Users with Office 2010 don't have this problem, and if I up-convert the document to. This font isn't actually installed so I think the problem is during some kind of font translation process. My belief is that it's the "Times" (not Times New Roman, which works fine) font that is doing this, although I'm not certain. The faulting module is USP10.dll, which relates to fonts. We would appreciate your feedback.All my users with Office 2016 installed are experiencing Word 2016 crashing any time they open up a number of old. If the problem is not fixed, you can contact support. If the problem is fixed, you are finished with this article. Click Yes if you are asked to confirm that you want to delete the key.Ĭheck whether the problem by opening a documetn in Word 2007. HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\DataĬlick Delete. Locate and right-click the following registry subkey: Shut down Word and any other Office programs.
#WORD 2016 CRASHES WHEN OPENING PDF HOW TO#
For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:ģ22756 How to back up and restore the registry in WindowsTo fix this problem, follow these steps:
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Then, you can restore the registry if a problem occurs.
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For added protection, back up the registry before you modify it. Therefore, make sure that you follow these steps carefully. However, serious problems might occur if you modify the registry incorrectly. Important This section, method, or task contains steps that tell you how to modify the registry. Next, go to the " Did this fix the problem?" section. Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem. However, for some languages, the wizard text may be in English Note this Fix it solution works for all languages. To fix this problem automatically, click theįile Downloaddialog box, and then follow the steps in the Fix it wizard. If you prefer to fix this problem yourself, go to the " Let me fix it myself" section. To have us fix this problem for you, go to the " Fix it for me" section. Additional information about the problem: